Contact us
Email support@loadmood.app and we reply within 2 business days. Tell us your device (iPhone or Android), the app version (shown in Profile → Settings) and what happened, with a screenshot if you can.
Report a player or a post
Every post, comment, story and player profile has a Report option, and you can block any player from their profile. We review every report within 24 hours. You can also write to support@loadmood.app.
Common questions
- Picks
- LoadMood picks from the games in your library. Add games in Library (or link Steam in Profile → Settings) and your picks get better.
- Sessions
- Start a session from a pick or a game page. The timer keeps running in the background and shows on your Lock Screen; end it to log how it felt.
- Sign-in
- You can sign in with email, Apple or Google. If you used Apple or Google before, use the same button again to reach the same account.
- Release reminders
- Tap the bell on an upcoming game. Make sure notifications are allowed for LoadMood in your phone settings.
Your account and data
Delete your account in the app: Profile → Settings → Delete account. Without the app, see the delete account page. Our Privacy Policy explains what we collect and why.